Troubleshoot OfficeJet printer setup, WiFi setup, router connection, computer connection, unable to print, unable to scan, and driver issues. Step-by-step computer-focused help for OfficeJet printer setup, OfficeJet printer WiFi setup, OfficeJet printer router connection issue, OfficeJet not connecting to computer, and unable to print or scan on OfficeJet from computer.

Before you begin: Keep your printer, computer, router, WiFi name, and WiFi password nearby. If the printer display shows a paper jam, cartridge, power, or hardware error, resolve that physical issue first.

Common Causes

• OfficeJet is not connected to the correct WiFi network.
• Router settings changed after setup.
• OfficeJet driver or software is outdated.
• HP Smart app cannot add the OfficeJet printer.
• Windows or Mac has an old printer entry.
• The OfficeJet printer is offline on the computer.
• Scan software is missing or not detecting the printer.
• Computer and printer are on different networks.

Step-by-Step Methods to Fix the Issue

1. Restart OfficeJet, router, and computer
   Restart all devices to refresh the wireless connection and printer status.
2. Reconnect OfficeJet to WiFi
   Use the printer wireless settings to connect the OfficeJet printer to the correct router network.
3. Check Windows or Mac printer settings
   Remove old OfficeJet entries and add the printer again after it is connected to WiFi.
4. Install current OfficeJet software
   Download the latest OfficeJet driver or software from the official support website.
5. Fix HP Smart setup issues
   If HP Smart cannot add the OfficeJet printer, restart the app and confirm the printer and computer are on the same network.
6. Clear print queue
   Cancel stuck jobs if the OfficeJet printer is connected but not printing.
7. Check scan software
   Install full feature software if the OfficeJet printer prints but does not scan from the computer.
8. Print and scan test pages
   Run both tests from the computer to confirm setup is complete.

Other Issues Covered by This Troubleshooting Article

OfficeJet printer not connecting to WiFi	OfficeJet printer not connecting to router
OfficeJet printer not connecting to computer	OfficeJet printer setup on computer
OfficeJet printer WiFi setup	OfficeJet printer router connection issue
Unable to print on OfficeJet printer from computer	Unable to scan on OfficeJet printer from computer
New OfficeJet printer setup	OfficeJet printer driver issue
OfficeJet printer software setup issue

When the Printer Connects to WiFi But Still Will Not Print

If the printer connects to the router but your computer still cannot print, the wireless connection may be working while the computer setup is incomplete. Check whether the printer appears as offline, whether the wrong printer is selected as default, or whether a previous USB or network printer entry is still installed.

Clearing the print queue, reinstalling the driver, and adding the printer again by network discovery can often fix a printer connected to WiFi but not printing from Windows or Mac.

FAQ: OfficeJet Printer Setup and Connection Issues

Why is my OfficeJet printer not connecting to WiFi?

The printer may be using the wrong network, incorrect password, weak signal, or outdated wireless settings.

Why is my OfficeJet printer not showing on my computer?

The OfficeJet printer and computer may be on different networks, or the driver may not be installed correctly.

Why can’t I print from my OfficeJet printer?

Check printer status, default printer settings, print queue, WiFi connection, and driver installation.

Why can’t I scan from my OfficeJet printer?

Scanning may require full feature printer software, scanner permissions, and a working network connection.

Can OfficeJet setup issues be fixed remotely?

Many OfficeJet software, driver, WiFi, router, Windows, Mac, print, and scan issues can be reviewed remotely.